Watch Out for Scammers Using FaceTime to Steal Bank Account Information

Most people think of FaceTime as a safe way to connect with family and friends. Now, scammers are exploiting that trust.

Apple is warning iPhone users about a growing scam in which criminals impersonate bank representatives and convince victims to continue the conversation over FaceTime. During the video call, they ask victims to share their screens while logging into their bank accounts giving scammers a front-row seat to passwords, one-time security codes, and other sensitive information.

If you or a loved one uses an iPhone, here's what you need to know to stay protected. 
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How the Scam Works

1. The fake fraud alert. You get a text message about suspicious activity on your bank or credit card, with a phone number to call. Sometimes there's no text at all, instead the scammer calls you directly, claiming your bank needs "additional verification." 
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2. The switch to FaceTime. Partway through the call, the scammer moves the conversation from a regular phone call to FaceTime. This is the key move. A live video call feels more legitimate than a text or robocall which is exactly why they do it. Apple says scammers chose FaceTime specifically because people trust it. 
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3. The screen share. Once on FaceTime, the scammer asks you to share your screen so they can "help verify your account." Then they ask you to log into your online banking while they watch in real time as your password, account numbers, and one-time security codes appear on screen. 

Those one-time codes are the real prize. With them, a scammer can approve transfers from a device you've never touched. 

Why this scam is so effective

This scam doesn't rely on malware or hacking. The only thing being exploited is trust — a familiar app, an official-sounding voice, and a manufactured emergency that keeps you from slowing down to think.

The Federal Trade Commission reported that Americans lost $3.5 billion to imposter scams in 2025, with fake bank employees driving the largest share of business-impersonation losses. Imposter scams were the most-reported fraud category for the ninth year running.

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